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Text File | 1995-02-04 | 3KB | 75 lines

Article: 2196 of comp.graphics.packages.lightwave
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From: [e-mail] (Anselm Hook)
Subject: NewTek Doesn't LIKE ME either - WHAAAAAA!!!!!
Message-ID: <[e-mail]>
Organization: Virtual Games Inc.
References: <3g9eoo$[e-mail]>
Distribution: world
Date: Sun, 29 Jan 1995 03:37:29 GMT
Lines: 60

In article <3g9eoo$[e-mail]> [e-mail] (Adrian Corral) writes:
>
>    I have called NewTek's Tech support quite a few times over the past
>    2 weeks or so....  I always get the same answer - "give us your
>    phone number because so and so is away from his desk right now, and
>    we will call you back."
>
>    Ok, I am tired of not hearing anything.  I even uploaded stuff for
>    the tech people to look at (upon request) and I still have no
>    answers...
>
>    GGGRRRRRRR.......
>
>    -Adrian

Well I don't know if your strategy of bitching about it here is going to make
a difference.  I also think it's frankly unprofessional to air your personal
complaints in a public forum like this; especially since nobody knows the
exact nature of your dialogue with them.  But I sympathize, and for what it's
worth...

Join the crowd.

What I find most ingratiating is the "we'll call you back".  I get the sense
that they're disorganized, under pressure, and don't have the conduct skills.

Perhaps I'm old fashioned but I simply don't know how to react when their
people promise to call me back but don't.  There is a sense of amazing
impotence (now I know how postal workers feel).  However it may not be fair
to hold the organization at fault for the irregular behaviour of some of their
employees.

The strategy I'm using; (in lieu of any concrete response) is to try and call
them at least once every day or so.  Eventually you manage to catch somebody
in the office; and if you don't at least there is tepid joy of petty revenge.

Now that I think about it; there are a couple of organizations that have a
poor rapport with their customer and developer base.  These people should think
of customer calls as an opportunity, not a nuisance.  Why I'm sure if they
setup a 900 number they'd have a whole new cash source.  Hmmm, in fact perhaps
that's a money making opportunity for somebody else.

Lightwave SGI will be potentially the best modeller available for what we're
trying to do (virtual world building).  It handles NGONS, exports nice-clean
scene descriptions with proper object instancing, and allows precise control
over scale.  Best of all it should be blazingly fast and cheap enough to
setup a huge render-farm with.  All features that nobody else can superset.

We're finding trying to deal with Newtek somewhat difficult and unpleasant
anyway.  Honestly, do I want to deal with these people once I'm committed to
their product?  Gosh, at least with ALIAS we were able to get replys to our
calls (and with sufficient grovelling we even got the beta's we were seeking).

These comments are not my organizations.

Anselm